“I was impressed by the care taken by Centell to understand our particular selection needs. Their approach was very professional and client focused”

--Ian Young, Director of Human Resources - Medway Maritime Hospital

"An internal business planning / efficiency review of the team responsible for mapping and recording details of the city's infrastructure assets suggested opportunities for improvement using GIS technology. However there was not agreement among the stakeholders over the stategic direction. Grant Margison from Centell, partnering with Michael Stokes from Navigate, over a period of 3 weeks of interview, discussion and feedback, quickly identified the significant points at issue, injected a strong customer perspective into the business process, and outlined a technology and organisational direction which received widespread support"

-- Ken Lawn, Director of Operations -- Christchurch City Council

“Centell has played an important part in the development of the Library's management capabilities. Coming at a critical stage in the Library's evolution, the senior management programme devised and facilitated by Centell has stimulated a significant change in its management culture, which will be of lasting value in its efforts to introduce a more commercial outlook, while retaining its public service priorities”

... Danny Gesua, Director of Planning and Resources -British Library

"A 'safe' learning environment"

"Open and friendly. Practical tools and framework to apply in real life. Chances to work with different people and learn from them"

"...Emphasis that it is useful to recognise your own behaviour you then have a choice on whether you wish to change"

"Individuality of tuition and lack of "classroom" feel"

"Small size, tailored to individual's needs"

"Taking people out of their own environment and giving them information (which is neutral) to work on in a controlled situation"

"Excellent venue (Icknield House)"

"Feedback from work colleagues, in a structured format is most valuable, not least because it is real - not theoretical"

"The workshop helped me realise that people skills can be developed and that I wasn't a lost cause"

"I now realise that it requires conscious effort to gain the best outcome from relationships (work and social) and to aim for win/win"

"Well organised"

“Practical tools which can be used to effect change”

“Personal insights that will be useful at work/in my own life”

“Fun, flexible enough to benefit everybody in different ways”

“Enlightening in terms of self, group dynamics, obstacles and strategies for overcoming them”

“Useful tools for identifying my qualities and what qualities to look for in other team members to make a successful team “

“Using the Quick Patt Checklist to work through even small projects in day to day routine”

“I intend keeping the model in a handy place and to refer to it often”

“Change tactics on a project I have been stuck on“

“Work on identifying issues – or form alliances with people who I know can do this”