The role of the ‘manager’ in effective organisations is changing dramatically due to the need for every team member to take greater accountability for their actions. Centell has developed excellent techniques, tools and resources to help managers become leaders and coaches. We can build their coaching and delegation capabilities and show them how their team members can best learn and contribute. Centell is skilled at providing feedback with coaching to improve capabilities through:

• Workshops, for high intensity learning
• Online feedback and scenario based experiential learning
• Individual or small group activities that deliver tailored learning

'Teamwork' is a phrase widely used to describe people working effectively together. Too often, 'teams' are just groups of people with good intentions and limited collaborative capabilities. Our on-line feedback instruments and experiential learning projects can give you and your team practical experience of how to work collaboratively. The addition of 360° feedback from colleagues on your collaborative capabilities can be a powerful incentive to make important changes to the way you work. This, when coupled with our coaching and resources, gives the means to improving. The learning can be achieved through a combination of experiential or work based workshops and support via internet coaching.

Often, actions can be out of step with intentions, which defuses our focus and can confuse customers and colleagues we work with. Improvements can be achieved when goals and values are explicit and behaviours and actions tested regularly against them. Centell is well equipped to test the alignment of action to intent, for individuals, groups and organisations, through on-site surveys/workshops along with the use of our feedback instruments. One common misalignment in organisations is their reward systems. Centell has developed a capability based performance system that can be tailored to an organisation to ensure that people are clear on what is valued and how it is measured.