Centell has a wide range of expertise and resources to call on for tailor-made assignments. In our experience the difference between “canned” or 'reused' material and material tailor made to fit an organisation’s culture is how sustainable the intervention is.

By understanding the organisation and the aspirations and concerns of its people, and working with key sponsors, programmes can be targeted to achieve lasting results.This approach can lead to:

• Subject matter being introduced to cater for differing learning styles. This may require setting up an infrastructure that will support the programme over time.
• Specific “icon” and “branding” development to continue to communicate the key themes and learning from the programme.
• Intimately involving as co-coaches, those people in the organisation who can sponsor and influence sustainability and ensure material is relevant.

We have experience in the following areas:

• Organisational Development
• Industrial Relations
• Behavioural
• Leadership and Coaching
• Project Management
• Learning
• Reward Systems
• Application of information technology to above
• Bespoke Development and Assessment Centres e.g. for Foster Carers and Adopters

"An internal business planning / efficiency review of the team responsible for mapping and recording details of the city's infrastructure assets suggested opportunities for improvement using GIS technology.
However there was not agreement among the stakeholders over the stategic direction. Grant Margison from Centell, partnering with Michael Stokes from Navigate, over a period of 3 weeks of interview, discussion and feedback, quickly identified the significant points at issue, injected a strong customer perspective into the business process, and outlined a technology and organisational direction which received widespread support"

...Ken Lawn, Director of Operations -- Christchurch City Council

"Centell has played an important part in the development of the Library's management capabilities. Coming at a critical stage in the Library's evolution, the senior management programme devised and facilitated by Centell has stimulated a significant change in its management culture, which will be of lasting value in its efforts to introduce a more commercial outlook, while retaining its public service priorities"

... Danny Gesua, Director of Planning and Resources -British Library